Under Portuguese law, consumers may use Alternative Dispute Resolution (ADR) entities to resolve conflicts arising from distance service contracts.

Joyté, Lda (tax ID 516642960), operator of LLMscope, is available to try to resolve any dispute amicably by contacting info@llmscope.pt before resorting to ADR entities.

Without prejudice to your legal rights, you may contact the following entities:

• CNIACC - National Centre for Consumer Conflict Information and Arbitration
• CIMPAS - Consumer Information and Arbitration Centre of Porto
• Consumer Portal (Portal do Consumidor)
• Electronic Complaints Book

Participation in ADR procedures is generally free or subject to reduced fees, depending on the entity chosen and the nature of the dispute.